Joya Game Terms and Conditions — Know Your Rights Before You Play

1 Introduction

Welcome to Joya Game. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and Joya Game ("we", "us", "the platform") governing your access to and use of the Joya Game website, mobile application, and all associated gaming services available at joya-game.vip.

By registering an account, making a deposit, or using any part of the Joya Game platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you should not use the Joya Game platform.

These Terms apply to all players in Bangladesh and should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Joya Game.

2 Eligibility

To register and play on Joya Game, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or playing.
• You must not be a current employee, contractor, or close family member of a Joya Game employee.

Joya Game reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned minus any bonuses claimed.

3 Account Registration

Each player is permitted to hold only one account on Joya Game. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Duplicate accounts will be closed and any associated funds may be forfeited.

When registering your Joya Game account, you must provide accurate and complete information. This includes your real name, a valid phone number, and any other details requested during the registration process. Providing false, misleading, or incomplete information is a violation of these Terms and may result in account suspension or permanent closure.

You are responsible for keeping your account information up to date. If your phone number or other contact details change, please update your account promptly. Joya Game cannot be held responsible for failed communications resulting from outdated account information.

4 Deposits and Payments

Joya Game accepts deposits via bKash and Nagad. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees applied by Joya Game on standard deposits.

Deposits are credited to your Joya Game account promptly after confirmation from the payment provider. If a deposit does not appear in your account within a reasonable time, please contact our support team with your transaction reference number.

• Minimum deposit amounts are displayed on the cashier page and may vary by payment method.
• Joya Game does not accept deposits from third-party accounts. The payment method you use must be registered in your own name.
• Deposits made in error cannot always be reversed. Please double-check the amount before confirming any transaction.
• Joya Game reserves the right to refuse or reverse a deposit if there is reason to believe it is connected to fraudulent activity.

5 Withdrawals

Withdrawals from your Joya Game account are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect the security of your funds.

Joya Game aims to process all withdrawal requests as quickly as possible. Most withdrawals to bKash and Nagad are completed within a few hours of the request being submitted. Processing times may be longer during periods of high demand or if additional verification is required.

• Minimum and maximum withdrawal amounts are displayed on the cashier page.
• Withdrawals are only available to players who have completed any applicable identity verification steps.
• Bonus funds cannot be withdrawn directly. Only winnings generated from bonus play that have met the stated wagering requirements are withdrawable.
• Joya Game reserves the right to request identity documents before processing any withdrawal. This is a standard anti-fraud measure.
• Withdrawals to third-party accounts are not permitted under any circumstances.

6 Bonuses and Promotions

Joya Game offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time of the offer, including wagering requirements, minimum deposit amounts, eligible games, and expiry dates.

General bonus rules that apply across all Joya Game promotions unless otherwise stated:

• Bonuses are credited to your account automatically or upon request, as specified in the promotion details.
• Wagering requirements must be met before any bonus-related winnings can be withdrawn.
• Bonuses expire if not used within the stated timeframe. Expired bonuses are forfeited automatically.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Joya Game reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonus abuse — including but not limited to creating multiple accounts to claim bonuses repeatedly — will result in account closure and forfeiture of all associated funds.

7 Gameplay Rules

All games on Joya Game use certified random number generator (RNG) technology to ensure fair and unpredictable outcomes. The RTP (return-to-player) percentage for each game is displayed within the game information panel.

In the event of a technical fault, disconnection, or system error during a game round, Joya Game will attempt to resolve the situation fairly based on the game state at the time of the fault. If a game round cannot be completed due to a technical issue, the bet for that round will be returned to your account balance.

• Game results are final once a round has been completed and confirmed by the system.
• Joya Game is not responsible for losses resulting from a player's own internet connection issues.
• In the event of a discrepancy between the game display and the server records, the server records will be considered the authoritative source.

8 Prohibited Conduct

The following actions are strictly prohibited on the Joya Game platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Creating more than one account on the Joya Game platform.
• Providing false identity information during registration or verification.
• Using automated software, bots, or scripts to interact with the platform or games.
• Attempting to exploit software bugs, glitches, or vulnerabilities for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using the platform for any form of money laundering or financial fraud.
• Depositing funds obtained through illegal means.
• Harassing, threatening, or abusing Joya Game staff or other players.
• Attempting to reverse-engineer, copy, or reproduce any part of the Joya Game platform.

9 Account Security

You are solely responsible for maintaining the confidentiality of your Joya Game login credentials. Do not share your username or password with anyone, including friends or family members. Joya Game will never ask you for your password via email, live chat, or any other communication channel.

If you suspect that your account has been accessed without your authorisation, contact Joya Game support immediately. We recommend enabling two-factor authentication on your account for additional security.

Joya Game cannot be held liable for losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login credentials.

10 Responsible Gaming

Joya Game is committed to promoting responsible gaming among all players. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you feel that your gaming is becoming problematic, we strongly encourage you to make use of these tools or to contact our support team for guidance. You can find full details of the responsible gaming tools available to you on the Responsible Gaming page.

11 Privacy and Data

Joya Game collects and processes personal data in accordance with our Privacy Policy. By using the Joya Game platform, you consent to the collection and use of your data as described in that policy.

Joya Game does not sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing transactions, complying with legal obligations, and improving the platform experience.

12 Account Termination

You may close your Joya Game account at any time by contacting our support team. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all withdrawal conditions have been met.

Joya Game reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has violated these Terms and Conditions.
• Fraudulent activity or money laundering is suspected.
• A player is found to be under 18 years of age.
• A player has provided false identity information.
• A player has engaged in bonus abuse or collusion.

In cases of account closure due to a Terms violation, Joya Game reserves the right to withhold any bonus funds and associated winnings. Real-money deposits may be returned at Joya Game's discretion depending on the nature of the violation.

13 Limitation of Liability

Joya Game provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Joya Game shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical faults, internet connectivity issues, or unauthorised account access.

Joya Game's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

14 Changes to These Terms

Joya Game reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, Joya Game may also notify players via email or an in-platform notification.

Your continued use of the Joya Game platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Joya Game support team. Our support team is available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

For matters related to responsible gaming, please visit our dedicated Responsible Gaming page. For information about how we handle your personal data, please review our Privacy Policy.