Your privacy is not an afterthought at Joya Game — it's built into how the platform works. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Six core commitments that define how Joya Game handles your personal information.
Joya Game only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it — every piece of information we hold has a clear purpose.
Joya Game does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your information stays within the Joya Game ecosystem and is only shared where strictly necessary for platform operations.
Every page of the Joya Game platform — from registration to the cashier — is protected by SSL encryption. Your personal details and payment information are transmitted securely and are never exposed in plain text at any point in the process.
You have the right to access, correct, or request deletion of your personal data held by Joya Game. These are not just words — our support team is available 24/7 to handle data requests promptly and without unnecessary friction.
Joya Game uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We don't use cookies to track you across other websites or build advertising profiles.
Joya Game does not hold your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted.
This Privacy Policy explains how Joya Game collects, uses, stores, and protects the personal data of players who use the Joya Game platform at joya-game.vip. It applies to all users of the website, mobile application, and any related services provided by Joya Game.
At Joya Game, we take privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust with the respect it deserves. This policy is written to be clear and readable — not buried in legal language that nobody actually understands.
By registering an account or using the Joya Game platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this policy, our support team is available 24/7 to help.
We collect only what we need, use it only for legitimate purposes, never sell it, protect it with strong security measures, and give you real control over your own data. That's the short version — the full details are below.
Joya Game is an online gaming platform operating at joya-game.vip, serving players primarily in Bangladesh. For the purposes of this Privacy Policy, Joya Game is the data controller — meaning we are responsible for deciding how and why your personal data is processed.
If you need to contact us about any privacy matter, you can reach our team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Joya Game collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we hold and why we hold them.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Phone number, email address | Account communications, support, security alerts |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, service improvement |
| Usage Data | Games played, session duration, betting history | Responsible gaming monitoring, platform improvement |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Joya Game collects personal data through the following channels:
Joya Game uses your personal data for the following purposes:
Joya Game may send you promotional messages about bonuses and new games if you have opted in to receive them. You can opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect your ability to use the platform or receive essential account notifications.
Joya Game processes your personal data on the following legal grounds:
Joya Game does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:
Your personal data is never shared with third-party advertisers or marketing companies. Joya Game does not participate in data brokerage or any arrangement where your information is used to target you with advertising from other businesses.
Joya Game takes the security of your financial data extremely seriously. When you make a deposit or withdrawal via bKash or Nagad, the transaction is processed directly through those providers' secure infrastructure. Joya Game does not store your full bKash or Nagad account credentials on our servers.
Transaction records — including amounts, dates, and reference numbers — are retained as required by financial regulations and for the purpose of resolving any payment disputes that may arise. These records are stored securely and are accessible only to authorised Joya Game staff.
While Joya Game takes every precaution to protect your data on our platform, the security of transactions processed through bKash and Nagad is also governed by those providers' own security practices and privacy policies. We recommend reviewing their policies directly for full details.
Joya Game uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:
Joya Game does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie settings through your browser, though disabling essential cookies may affect platform functionality.
Joya Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include:
While Joya Game takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, Joya Game will notify affected players promptly and take immediate steps to contain and remediate the breach.
You also play an important role in keeping your data safe. Use a strong, unique password for your Joya Game account, do not share your login credentials with anyone, and contact our support team immediately if you notice any suspicious activity on your account.
Joya Game retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable law and legitimate business needs. Specific retention periods include:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a Joya Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
Joya Game will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are disclosing or modifying data only to the account holder.
The Joya Game platform is strictly for adults aged 18 and over. Joya Game does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.
If you believe a minor has accessed the Joya Game platform, please contact our support team immediately so we can take appropriate action.
Joya Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your data, Joya Game will notify players via email or an in-platform notification. Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Joya Game handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
Email: [email protected]
For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For the full rules governing your use of the platform, please review our Terms and Conditions.
Privacy questions deserve clear answers. If anything in this policy is unclear or you want to know more about how a specific piece of your data is used, just ask. Our support team will give you a straight answer without the runaround.
Your data is protected, your privacy is respected, and your gaming experience is in your hands. Join thousands of Bangladesh players who trust Joya Game every day.
18+ only. Please gamble responsibly. Responsible Gaming